Airline Passenger Officer
Airline passenger officers assist airline passengers between flights with boarding and flight procedures, locating luggage, giving directions and assisting unaccompanied children in transit.
Airline passenger officers may perform the following tasks:
- issue and check tickets and travel documents, check in passengers for their flight and allocate seats
- check baggage for size and weight
- direct passengers to immigration and/or departure gates
- attend to passengers who are flying standby
- provide information on flight arrival and departure times and give messages to arriving and departing passengers
- direct passengers to luggage areas and report lost luggage
- help passengers requiring special assistance, such as VIPs, disabled passengers, parents with infants and younger passengers travelling alone.
Airline passenger officers have to work shifts which may include weekends, public holidays and nights. Uniforms are provided.
Personal Requirements:
- excellent communication and interpersonal skills
- alertness and common sense
- enjoy working with people
- neat personal appearance
- pleasant personality
- able to work under pressure in peak periods.
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