Telemarketer (SA)

Education and Training:

You can work as a telemarketer without formal qualifications. You will probably get some informal training on the job.

You can also become a telemarketer through a traineeship in Customer Contact or Wholesale. Entry requirements may vary but employers usually require Year 10. Ask your career adviser about the possibility of starting some of this training in school.

Additional Information:

Once you are employed, you may be able to develop, and have recognised, additional skills under the Business Services or Retail Services Training Packages that will expand your career opportunities within this industry.

Related Courses:

While the following courses are related to this occupation, they may not necessarily lead directly to employment, nor provide the most direct pathway to the occupation. Courses which provide preliminary or informal training, as well as those which provide additional job skills following initial qualifications may also be listed.

*Course is offered by more than one institution. Click link for details.

Employment Opportunities:

Telemarketers work for a variety of private and public businesses and communication services, covering a range of roles such as sales and market research. They are employed in two broad types of telemarketing operations: in-bound telemarketing, where customers call the contact centre; and out-bound telemarketing, where telemarketers contact existing customers or phone new customers (known as cold-calling).

Around 50 per cent of the workforce work full time. There are opportunities to be promoted to leadership and supervisory positions.