Room Attendant

State/Territory Specific Information

Room attendants clean and maintain rooms in hotels, motels and other places of accommodation.

Room attendants may perform the following tasks:

  • check that rooms have been vacated before cleaning
  • make beds daily and change bed linen
  • vacuum carpets, floors and upholstery
  • clean bathrooms and supply with fresh towels and toiletries
  • check and restock tea, coffee, sugar, milk and mini bar supplies
  • make sure that televisions, radios, lights and air conditioning equipment are working
  • report to a supervisor when articles are left behind by guests, if there is damage to rooms or if any items appear to have been stolen
  • take laundry and dry cleaning orders from guests.

Specialisations:

With experience and sometimes further training, it is possible to progress to supervisory levels and to the position of executive housekeeper.

Working conditions and hours vary greatly, depending on where room attendants work. The work is not usually physically demanding, but lifting, carrying and bending are involved.

Personal Requirements:

  • enjoy practical work
  • neat personal appearance
  • good personal hygiene
  • honest and reliable
  • physically fit
  • able to stay calm in difficult situations.

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