Postal Employee
Postal officers employed by Australia Post sort and deliver mail and parcels and undertake clerical and retail sales functions.
The major work classifications for Australia Post employees are grouped into the broad categories of sorting and despatching, delivery and service.
Postal employees may perform a range of tasks including:
- sorting mail for delivery rounds
- delivering mail on foot, by bicycle or motorised transport over allocated delivery rounds
- loading and unloading mail conveyances and internal mail handling equipment
- assisting with the receipt of inward mail; the checking of wrongly addressed, missorted, undelivered and redirected mail; and the processing of freepost and underpaid mail
- delivering express courier items and parcels
- assisting in preparing statistical returns, mail advices, statements and other clerical tasks
- assisting in the processing of outward mail.
Specialisations:
Parcel Post Officer
A parcel post officer works at parcel centres receiving, sorting and despatching parcels to mail delivery and business centres, and post offices.
Postal Delivery Officer
A postal delivery officer delivers mail to customers using a motorcycle or bicycle, or on foot.
Postal Sorting Officer
A postal sorting officer works at mail centres or mail exchanges. They may receive, sort and despatch mail and parcels to mail delivery and business centres and post offices. They may lift mail bags, operate mechanical and automatic mail processing equipment and maintain postal records.
Postal Transport Officer
A postal transport officer operates primarily in the general transport fleet. They may collect, transport and deliver mail between post offices, mail delivery and business centres, airports and rail terminals. They clear street post boxes, undertake long-distance haulage of bulk mail and pick up and deliver articles in the metropolitan area.
Retail Customer Services Representative (Postal)
A retail customer services representative (postal) works at retail outlets and sells items such as postage stamps, money orders and communication products (such as mobile phones, printers and faxes). They may complete bill payment transactions and provide general customer service as well as agency services for the Commonwealth Bank and Telstra. They may also prepare shop displays, conduct identification checks, carry out clerical maintenance of records and statistics, calculate staff pay and allowances, and process mail.
Parcel post officers and most postal transport officers work in the metropolitan area. They may be required to work shifts and also on weekends. Retail customer service representatives, postal delivery officers and postal sorting officers may work in metropolitan or country areas. Postal sorting officers must be available to work night shift and postal delivery officers are required to work in all weather conditions. All postal officers are required to wear uniforms. Some positions may require standing for up to 8 hours a day.
Personal Requirements:
- good communication skills
- self-motivated and reliable
- able to work as part of a team.
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