Contact Centre Operator (NSW)

Contact Centre Operator (NSW/ACT)

Education and Training:

You can work as a contact centre operator without formal qualifications. You will probably get some informal training on the job. Entry to this occupation may be improved if you have qualifications. You may like to consider a VET qualification in customer contact. As subjects and prerequisites can vary between institutions, you should contact your chosen institution for further information.

You can also become a contact centre operator through a traineeship in Customer Contact. Entry requirements may vary but employers usually require Year 10. Ask your career adviser about the possibility of starting some of this training in school.

Additional Information:

Once you are employed, you may be able to develop, and have recognised, additional skills under the Business Services Training Package that will expand your career opportunities within this industry.

To work in a specialist contact centre you may need to have qualifications in the relevant field, for instance nursing or information technology.

Related Courses:

While the following courses are related to this occupation, they may not necessarily lead directly to employment, nor provide the most direct pathway to the occupation. Courses which provide preliminary or informal training, as well as those which provide additional job skills following initial qualifications may also be listed.

*Course is offered by more than one institution. Click link for details.

Employment Opportunities:

Contact centre operators work in a diverse range of industries, including banking, insurance, tourism and travel, government agencies, utilities and telecommunication companies.

With experience and sometimes further training, it is possible to progress to supervisory positions.

Contact centre operators who have undertaken appropriate training or who have suitable experience are highly regarded and sought by employers.