Airline Passenger Officer (NSW)

Airline Passenger Officer (NSW/ACT)

Education and Training:

You can work as an airline passenger officer without formal qualifications. Employers generally require you to gain your HSC/ACT Year 12 with good results in English and mathematics, and/or relevant clerical and customer service experience.

The selection process involves aptitude testing and an assessment of educational qualifications and previous workplace experience.

Following selection and appointment, airline passenger officers undergo initial in-house training, which covers service standards and protocols, computer reservations, check-in systems and security training.

You can also become an airline passenger officer through a traineeship in Aviation (Ground Operations and Service). Entry requirements may vary but employers usually require Year 10. Ask your career adviser about the possibility of starting some of this training in school.

Additional Information:

Experience in a service industry, such as hospitality or retail, may be highly regarded. All persons working in the airline industry must satisfy security clearance requirements.

Once you are employed, you may be able to develop, and have recognised, additional skills under the Aviation Industry or Tourism, Hospitality and Events Training Packages that will expand your career opportunities within this industry.

Related Courses:

While the following courses are related to this occupation, they may not necessarily lead directly to employment, nor provide the most direct pathway to the occupation. Courses which provide preliminary or informal training, as well as those which provide additional job skills following initial qualifications may also be listed.

*Course is offered by more than one institution. Click link for details.

There are no courses currently linked to this job for this state/territory. Please try another state/territory.

Employment Opportunities:

Most airline passenger officers are employed by the major airlines operating in Australia such as Qantas, Jetstar and Virgin Australia. Many are employed on a permanent part-time basis. Competition for positions is strong.

With experience and sometimes further training, airline passenger officers may progress to supervisory or managerial positions.