Transport Services Officer

Transport services officers assist the public in their use of passenger transport services, maintain orderly conduct of passengers, patrol public transport to ensure safety and security on transport networks, and inspect tickets.

Transport services officers may perform the following tasks:

• travel on trains, buses, trams and ferries, and attend stations to make sure that customer service and safety standards are met and vandalism is prevented
• participate in mobile patrols and attend to emergency operational and security requirements
• monitor passenger behaviour and take appropriate action
• provide travel information to passengers
• deal with, or refer customer complaints
• provide physical assistance to passengers with disabilities
• conduct ticket inspections to ensure payment of fares and issue infringement notices as necessary
• carry out any other duties as required (e.g. submission of damage reports).

Shiftwork, weekend work, additional shifts during peak periods and travel are usual in this occupation.

Personal Requirements:

• good communication skills
• initiative
• able to stay calm in difficult situations
• mature and able to deal politely with the public
• physical capacity to cope with patrolling and intervening in potentially violent situations.

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