Train Crew Employee

Train crew employees either drive passenger or freight trains, or manage customer service on suburban and long-distance passenger trains.

Train crew employees may perform the following tasks:

• operate locomotives to convey passengers or goods
• inspect trains, carry out any adjustments and report major problems
• ensure the safety of the train and security of freight
• ensure train timetables are adhered to
• observe and obey rail signaling instructions, speed limits and other railway rules, procedures and instructions from the network control centre
• ensure that passengers get on and off the train safely, and take action if there is an accident or if a passenger becomes ill
• provide on-board customer service to passengers.

Specialisations:

Passenger Service Attendant (Trains)

A passenger service attendant (trains) provides customer service to guests on long-distance passenger trains. They assist passengers with their enquiries, and prepare and serve meals and beverages.

Train Driver

A train driver operates train locomotives to convey passengers or goods. They operate the train's controls, observing signals and speed limits, and stop at stations to pick up and set down passengers and freight. Train drivers may also inspect trains, reporting defects and carrying out adjustments, shunt rolling stock in marshalling yards and sidings along the line, and refuel diesel trains, checking oil, water and sand and topping up as necessary.

Train Guard

A train guard patrols carriages to ensure the safety of the train and its passengers. They may also check tickets and help passengers who require assistance to board and disembark trains safely. They are sometimes responsible for opening and closing the train doors for passengers. Train guards also communicate with the train driver about signal information from the network control centre.

All train crew employees work shifts, including weekends and public holidays. Train crew on long-distance journeys may be required to stay away overnight.

Personal Requirements:

• safety conscious
• good communication skills
• able to concentrate for long periods
• able to solve mechanical and/or technical problems
• good interpersonal and customer service skills
• good problem-solving and decision-making skills
• good memory for learning safety procedures and regulations.

Related Jobs:

• Railway Infrastructure Worker
• Train and Network Controller
• Truck Driver

Education and Training, Employment Opportunities and Additional Information

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