Hotel or Motel Manager
Hotel and motel managers plan, supervise and control the operations of a hotel or motel.
Hotel and motel managers may perform the following tasks:
- plan, direct and coordinate accounting, food and beverage services, guest services, maintenance, staff development, and sales and marketing
- allocate tasks and priorities, coordinate resources, and develop business plans and marketing strategies
- manage building costs, rents, maintenance, lighting, power, heating, air conditioning, floorings and furniture
- control capital and operational expenditure
- prepare reports for senior management
- make sure government health, occupational safety and licensing regulations are followed
- carry out marketing and sales activities for rooms, conventions, banquets and conferences
- supervise arrangement and re-arrangement of furnishings
- manage the security of the hotel/motel and its staff
- publicise the hotel/motel through public relations activities in the local business community.
Specialisations:
Club Manager
A club manager runs a licensed club providing food, drink, entertainment, sporting and other amenities for members.
Hotel and motel managers often work evenings, weekends and public holidays. Whether in a small country motel or an international standard hotel, most managers are very 'hands on'. They have a high level of contact with the public and may have to deal with difficult guests and be on call when problems arise.
Personal Requirements:
- enjoy working with people
- friendly, helpful and patient
- able to assist guests with a limited understanding of English
- good communication and organisational skills
- able to record information accurately
- able to work as part of a team
- able to project a professional manner at all times
- good interpersonal skills
- able to maintain control and composure in difficult situations.
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